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Please note that, although a variety of frequent topics are asked and answered, these questions and answers may be particularly helpful for Cleveland Orchestra ticket subscribers and donors. Some links to additional resources are also included, including advice to review the set of questions in the Help menu for Adella.
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Free performances and content on Adella are free to everyone and can be watched without creating an or logging in. As part of annual benefits, many of The Cleveland Orchestra's loyal fans and supporters are receiving Adella Premium access for free for the season. You will receive temporary credentials that give you Adella Premium access as you set your own password for your.
If you are in one of these groups, you will receive free credentials viawhich you will use to create your and log-in.
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You will have to choose your own password and enter a valid credit card, but the card will not be charged for your free Adella Premium access. Depending on your service app version, you will need a credit card and valid address. If you are using a service such as Apple, Android, Roku, or Amazon Fire, your payment will be handled through your for those services.
These include: tickets subscribers, donors, Members Club cardholders, and students with Frequent Fan Cards. You will be sent a temporary link with credentials to use in logging in and setting your own password. To activate your in Adella, you will have to enter a valid credit card, but for those receiving free benefits your card will not be charged.
Subscribers and donors are being given Adella Premium access for free, which includes "In Focus" broadcasts all season long. Yesyou can watch at your convenience — beginning at the premiere and continuing for three months.
Anytime, anywhere. You can even watch on more than one device at the same time. That person will receive information from us about creating an Adella with Premium membership.
If you want to be on the list for Adella notifications of news and upcoming episodes, please contact adellahelp clevelandorchestra. For the season, The Cleveland Orchestra is introducing a new digital program book, called Stageview. Optimized to be viewed on your phone or other mobile device, the digital book can be read anytime, anywhere. It includes an overview of each concert, detailed listing of the musical selections, program notes, and bios of the artists, as well as other related information.
You can also access Stageview directly through the internet. To learn more, click or tap here to read our one-sheet PDF about Stageview. In addition to the digital program book, we are also creating Broadcast Guides for each part of the season Fall, Winter, Spring. For an ideal digital concert experience, we recommend watching these presentations on a TV connected to a high-quality audio system.
Of course, when your schedule is on the go, you may want to watch on a tablet or other mobile screen with a set of good headphones. We've made Adella easy to view on different devices, including your TV. But how you get the picture onto your Cleveland Ohio blossom dating will depend on several things, and will depend on the age of your TV and which app services you have installed.
Once you've done so, Adella will would show up as an icon next to other streaming channels like Netflix, Hulu, or PBS. If a friend or family member helped you set up your television, you may want to ask them to help you do this.
Once the app is on your TV, you can return to Adella as often as you wish, to watch more great Cleveland Orchestra performances. If you don't have one of the above services, but your TV has an internet browser, you can also enter " www. As an alternative to the app version, you can still log in and watch new or existing episodes and offerings.
We're here to help you. Don't hesitate to call the Adella Helpline at during our regular hours and we'll gladly help guide you through the steps.
If you have Chromecast, you can broadcast Adella performances to your TV from your computer, tablet, or smartphone. You will find the Chromecast icon in the bottom right-hand corner of the performance video. Click the icon to begin your Chromecast. Use the same icon to disconnect. Please note that your phone, tablet, or computer must be on the same wireless network as your Chromecast to connect. Born in Cleveland, Adella Prentiss Hughes grew up to be a music impresario and community leader.
Inafter managing a group that brought visiting orchestras to Cleveland, she founded The Cleveland Orchestra, convinced that her hometown deserved a great orchestra of its own. How you change or update your billing will depend on how you set up your. If you purchased your monthly membership by entering your credit card information directly onto Adella, you can makes changes via the Billing Settings .
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The Cleveland Orchestra has evaluated the payment processor and procedures of our vendor Vimeo to meet applicable security protocols and requirements. Through auditing, Vimeo has certified these to be PCI Service Provider Level 1, which is the most stringent level of security available. The day of your payment should correspond to your initial date of purchase.
For example, if you started your subscription on November 10, your payment will be processed on the tenth day of each subsequent month. Having the most up-to-date version of a browser helps guarantee glitch-free viewing and operations.
We recommend the following browsers for watching our concerts and accessing this content:. You will need to contact the service that connects with your payment, but how you do so will vary on the app version you are using Apple, Android, Amazon, Roku. When you cancel your subscription, you should receive a confirmation by e-mail. Please note, that your access to Adella Premium content will continue until the end of your billing cycle. If you have specific comments, please send them by e-mail to: mscott clevelandorchestra. ET Thu - Sat: noon to 8 p. Management Questions? Ready to start watching?
Get Adella Today. Frequently Asked Questions: Adella Please note that, although a variety of frequent topics are asked and answered, these questions and answers may be particularly helpful for Cleveland Orchestra ticket subscribers and donors.
How do I purchase a membership to Adella Premium? The Cleveland Orchestra has launched two related media products in October Can I watch an episode of In Focus more than once? Can I access Adella and In Focus on more than one device? I share a subscription ticket package with someone else. How do we both get access to watch In Focus? Where can I learn more about the music and artists featured during each In Focus performance?
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To view the digital program book: Text "TCO" to and follow the link that is sent to you. I want to watch In Focus on my large-screen television rather than on my phone, but I could use some help. Can you help me? Who was Adella?
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How do I update my billing information? Is my payment information secure?
Which browsers do you recommend? Adella Helpline Have questions or experiencing technical difficulties? Phone: Mon - Wed: 9 a. ET : adellahelp clevelandorchestra.