Hickory is the metro hub forpeople. There are numerous parks, mountain bike trails, Lake Hickory, restaurants, breweries, events in the downtown, major retail, local shops, and so much more. The City recently launched a more convenient online payment system.
Please turn it on so that you can experience the full capabilities of this site. What will my gift look like? With our newly redeed packaging, your giftees are sure to be delighted the moment they see your gift on their doorstep. For more information about our gifting experience, check out our unboxing experience video on our About Us ! Do you offer gift wrapping?
Gift wrapping is not available at this time. However, you may purchase one of our ature Ribbons for many occasions on select gifts throughout the website as well as add a complimentary gift message for each of your recipients. How do I add a gift message? Near the bottom of the shippingselect the checkbox for "include complimentary gift message," and desired greeting. Where will the complimentary gift message be placed? Your complimentary gift message will be printed onto the shipping label that is placed on the outside of the box.
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Make sure you let each recipient know who sent them their scrumptious gift! How much room do I have for my gift message?
The gift message that appears on the shipping label is limited to characters or about 20 words. Will prices be included on the packing slip Prices will not be included on the packing slip or inside of the package. Receipts will be sent to the you entered during checkout. Example: "Happy Birthday! From Dad". We will only send tracking notifications to the you provide to us during checkout. What customizations or personalization options are available? We offer complimentary gift messages for every order.
This can be added on the shipping during checkout. You may also purchase one of our ature Ribbons for many occasions on select gifts throughout the website. Can I build my own box? Which payment methods do you offer? When will my card be charged? All payments are processed at the time your order is placed.
How can I use my Hickory Farms gift card? At this time, gifts cards can only be redeemed in-person at a Hickory Farms store near you or by phone at 1.
Frequently asked questions
What will be on my bank's billing statement? Where's my -up promo code? Some first-time customer promo codes can only be activated by clicking through your welcome. Please allow up to 15 minutes for your welcome to arrive in your inbox. How do I apply a promo code?
Promo codes must be added on the View Cart directly below the checkout button. Promo codes can not be stacked or combined with other offers on the site. How do I remove an item from my cart? On the View Cartyou can click the "X" to the right of the product that you wish to remove. To change the quantity of the item, simply use the up or down arrows next to the product you wish to change.
Why am I being charged for Shipping? If only some items in your purchase are eligible for shipping promotions, you'll be charged applicable shipping fees for the ineligible items. What are your shipping rates, and where do you ship? View our Shipping Costs and Restrictions.
Where can I send wine gifts? Wine restrictions vary with each state, so we made it easy for you to check the shipping restrictions on your favorite wine gift's product. Simply click the "Shipping Tab" next to the product description and you'll see a list of states that the gift can not be shipped to.
Where do you ship from? We ship most of our gift boxes from Joliet, Illinois, however, we have warehouses that ship gifts from California and Oregon as well. What are your holiday shipping deadlines? We do not ship some perishable products over the weekend, and therefore cannot always offer delivery on Mondays.
How do I re-order ly purchased gifts? You can find ly ordered items purchased from the HickoryFarms. Orders ly purchased by mail or phone are available for re-order by contacting Customer Service via phone 1. When will I receive an order or shipping confirmation? You will receive an order confirmation via within 24 hours of your online order.
You will receive a shipping confirmation when a warehouse team member prints and attaches a shipping label to your gift, marking the gift as ready to be picked up by the mail carrier. How do I track my order? To track your order, simply follow the tracking links in your or tracking information into our on-site tracker located in the Customer Service section of our site footer. When will my recent order show up in my ? Please allow up to two hours for recent orders to show up in your. Why did I receive multiple ship confirmations for one order?
Some of our items ship from separate warehouses and will take longer or come date with me Hickory to arrive at your door than others.
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We send shipping confirmations for each package you will receive so that you know exactly when your entire order will be arriving. What is the cut-off to reschedule, edit, or cancel an order? Do to the speediness of our awesome warehouse team members; we are only able to offer the ability to make changes to your order within one hour of the purchase. Exceptions can be made for items purchased for delivery at a later date. However, changes will need to be requested no later than two weeks before the scheduled delivery date.
What should I do if my package is missing? Tracking information on packages can often go days without being scanned by the postal carrier, even if your package is still making it's way to your door. If your anticipated delivery date comes and goes, we recommend checking for your package at a neighbors doorstep or perhaps behind a shrub or chair near your front door.
If you are still unable to find your package, double-check that your shipping address was entered correctly when you placed the order. Orders shipped with incorrect addresses are not eligible for reshipment or refunds. If your address is correct, we recommend contacting your local post office to try locating the lost order. Do recipients have to be present to receive their packages?
Recipients will only need to be present to for gifts that include wine. However, we recommend letting your giftee know when any gift is heading their way so that they can enjoy their delicious gift as soon as it's delivered.
How do I into my when I forgot my username or password? Click the "Forgot Password? You will receive an with 24 hours with instructions on how to reset your passwor.
If you are unable to access your by following these steps, create a new or shop as a guest. How do I change the address for my catalog? To change the address for our catalogs, please submit a request to customer service at cserv hickoryfarms. When will I receive the catalog that I requested? If you just ed up for a catalog, you will receive your first catalog on the next round of production.
We schedule our catalogs to be sent out seasonally.
Payment & promos
How long will it take to process a mail order? Mail-in orders will be processed within business days upon their arrival to our office. Depending on your location, mail that's in transit to our customer service department may take up to two weeks to arrive. Please take this into consideration when placing a mail-in order with a specific gift arrival date. How do I change my default billing address?
When logged into yoursimply click "Addresses," and then click "Edit" under the first address listed.