The next time you need something done on your street or in your neighborhood check first and see if you can get it done for free. When you text the city you can have information sent directly to their mobile phone for commonly asked questions, request a city service and to opt-in for various city alerts.
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If your legal issue fits our priorities, you will be able to select an appointment time to speak with our intake staff to review your application in more detail and determine next steps, which may include legal representation, advice, or referrals. If your legal issue does not fit our priorities or you do not meet our eligibility guidelines, the online system will provide you with other resources, information, and referrals to help you.
The intake line accepts calls weekdays beginning at 8 a. We offer a callback option to keep your place in the queue, so you do not have to wait on the phone.
All calls are returned the same day. We know it takes time to listen to our phone menu. Please be patient. Our phone menu is deed to get callers to the right place to get help as quickly as possible. Sometimes that means we will provide a referral to another resource because your legal issue is not one that Legal Aid Chicago handles.
Cash, snap (food stamps) & medical assistance
When your call is answered or returned, our intake staff will ask you a series of questions to check your eligibility for services before providing you with assistance. If you have documents relating to your legal issue, please have them available to refer to during your call, and be ready to write down information we may give you.
The phone menu is in English and Spanish. We provide free telephone interpreters for all other languages. If you need an interpreter, do not select English or Spanish — just stay on the line. When we answer your call, tell us your name, telephoneand the language you speak, and we will call you back with an interpreter.
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