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Unfortunately this browser is not supported. Years in Business: Reasons for BBB Rating.

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Desired Outcome. BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB Business Profiles are provided solely to assist you in exercising your own best judgment.

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However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. When considering complaint information, please take into the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the of complaints.

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BBB Business Profiles are subject to change at any time. As a matter of policy, BBB does not endorse any product, service or business.

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Need to file a complaint? BBB is here to help. File a Complaint. Customer Complaints Summary. Sort By. Status: Answered. I ed up for services in September of I was guaranteed 12 dates in 12 months. After 3 months had only been in 2 dates both of which I didn't have anything in common.

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I had to follow up with them multiple times since I had not heard anything from them in a few weeks. So their timeline of 12 dates in 12 months, as I reached 6 months with again only having 2 dates, They tried to match me with 2 other people who again I did not have anything in common with, The customer service was not up to par as I expected out of full service dating service. I then tried to cancel the service due to not getting what I paid for, I was sent on a wild goose chase to try and get someone to talk to me.

Due to being in a high risk category, I put my on the allowable 6 month hold. I followed up Henderson only dating reviews once my hold was up to try and cancel again and got no response, and recently talked to someone who said they couldn't refund. It's Just Lunch Response. It's Just Lunch regrets to learn the consumer did not enjoy her experience. Her membership has expired from exceeding her available hold time and she is not eligible for a refund. We did offer our clients additional hold, which she was granted as well as virtual dating as an alternative if she was not comfortable meeting in person during the period in which the pandemic was at its peak, which she did not take advantage of.

The terms of her agreement have expired and she is not eligible for a refund. Thank you. I have not received 1 date I really dont think they have anyone in my area nor do they more an effort They should be honest and truthful and admit they cant serve me!!

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A full admission that they are unable to provide what the contract agrees on. IJL has worked with the consumer throughout her membership to provide a positive experience and has always acted in good faith and in accordance with the terms of the agreement. The consumer ed in the midst of a worldwide pandemic when her market was shut down for in-person dating due to federal guidelines. She has been provided complimentary time and dates to the term of her membership agreement and provided complimentary virtual dating options as well.

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Customer Response. Of course I have had no service at all except Talk talk talk then nothing There has been no dates to date. This company lies if they say I had a date at all. I have had no ificant service that their contract Agreed to.

It's Just Lunch disagrees with the consumers statements. Anytime IJL presents someone for the clients consideration it is considered a date. We have a great date ready to tell her about.

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We look forward to scheduling her next fun first date. Thank you! I totally am convinced Ijl has no one at all in This area and has just left me flopping. I asked when I realized the Pandemic was here to stay for some time that they send me back my money until the Pandemic has ended I would have thought much Better and highly of them as a reputable company Had the realized the situation.

But they did not. We look forward to our continued relationship with the consumer and helping her find her special someone. Services were not delivered. Request for refund was ignored repeatedly. The merchant did not provide adequate service.

They were unprofessional and unresponsive to my requests repeatedly. They did not offer me services as outline in the contract in any timely manner or without my consistent calling and requests for service. This is completely inappropriate, especially considering the cost of the service. I requested a refund repeatedly with no response to my requests; their response was to through more dates at me, as if to distract me from their poor service.

I often needed to write or call times before receiving a reply, and the reply was a picture without addressing any of my concerns. The Facts: I ed the contract on September On my first call with my matchmaker, she said things would move quickly. I decided to reach out and ask what was happening. After this reach out, I heard from my matchmaker a on October 21st with news of my first date.

My first date occurred on November 6th, After that date, I reached out to my matchmaker with feedback and coaching for my next match.

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I wrote on November 7th, and again on the 11th. After no response, I wrote an on the 17th, including the person who did my intake paperwork, Susan hoping she may reply to me. In this I requested a refund. I finally received a response on the 18th. The response I received was a picture of a man and voic about him from my matchmaker.

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My issues were not addressed. My request for a refund and for a phone call to specifically address my concerns was ignored, and I was not interest in the potential date sent to me. I demanded a phone call. I tried to work with my matchmaker, as my requests for a refund were being ignored and I was told that I just don't understand the service.

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As a consumer, this is insulting. At the end of the phone call on the 18th, I was told that on Friday, November 20th, I would receive a new potential date that took everything I said into consideration. When I did not hear back from my matchmaker on the 20th, I reached out to her twice via phone to follow up and again requesting a refund.

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Two weeks later, on December 2nd, I received an with a photo. Again, none of my concerns were addressed or mentioned. At that time I again requested a refund and again was met with no response. On December 8th, I called a customer service representative with my concerns. His name is Mike and he stated he would take this on and get back to me within a week. I heard nothing from him and began the process of filing a claim with you, my credit card company, in hope you would have my best interests in mind and advocate for me.

In summary, I requested a refund and was ignored on the following dates: Via on November 17th Via phone over the two weeks I had not heard from my matchmaker, after she stated I would hear from her by the 20th of November.